Who do I contact for help with Bankline?

Webchat can provide support on all Bankline queries. Just click on the ‘Webchat’ button that appears at the top of your Bankline pages and on your login screen.

Here's what the webchat button looks like:

Old BL NW Webchat Button 


However if you prefer to call us:

For support with: Contact details:
  • Logging into Bankline  
  • Managing Bankline users and roles  
  • Bankline payments  
  • Managing accounts on Bankline  
  • Using the features of Bankline  
  • How to find information in Bankline  
  • Bulk payments and templates  
  • Bankline Mobile queries 

You can call the Bankline helpdesk on: 0345 300 4108

If calling from abroad: +44 1619 522 959 

Lines are open Monday to Friday, 8am to 6pm.


For support with: Contact details:
  • Balances and statements  
  • Historic statements  
  • Payments that are “held awaiting funds”  
  • Creating and amending standing orders  
  • Stopping cheques  
  • Recalling faster payments

If you're a business banking customer, call: 0345 600 2230

If calling from overseas: +44 118 373 2181

Minicom: 0800 404 6160

The team are available 24 hours a day, 7 days a week.



If you're a commercial banking customer, call: 0345 308 8994

If calling from overseas: +44 1204 876405

You can also email the team at:


They'll try to respond on the same day for emails sent before 5pm, Monday to Friday. 

The team are available Monday to Friday, 8am to 6pm.

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