How do I reset my PIN or password?

If you've forgotten your Bankline password or PIN, you can request a reset. This will reset both your PIN and your password at the same time.

On the Bankline page, where you enter your PIN and password, you should see a ‘request an activation code’ link. Follow this link and enter the email address that's registered on your Bankline profile. 

(If you can't see the link, or you can't click on it, contact your Bankline administrator. They can send you an activation code. They also have the option to turn on the automated PIN/password reset, so you can reset it yourself in future.)

Assuming you've clicked the link, we'll validate your request and email you a new activation code within 30 minutes. Remember to check your junk folder, just in case. You can then reset your details.

Handy hints for once you have your activation code

  • Passwords must be 6-20 characters with at least one number and one letter, but no special characters.
  • PINs must be four digits. You can't use ascending or descending number sequences or have the same number more than twice in a row.
  • Your activation code is made up of 10 digits. You'll enter the first five digits in one box and the second in another.

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