Most commonly asked questions
- Can I cancel a payment that’s awaiting release?
- Can I amend a payment which is awaiting release?
- Why is my payment awaiting release?
- What happens if I try to release a payment after the cut-off time?
- How do I ensure all my payments have been released?
- Is a Smartcard needed to release all held payments?
- How do I release payments from the Release Payments screen?
- Why can’t I see the Release payments option in my left hand menu?
- Why can’t I see all the payments awaiting release on the Release payments screen?
- Which screens can I release the payments from?