Most commonly asked questions
- What extra information do I need to include in payments to the United Arab Emirates?
- What's a SEPA payment?
- What are the cut-off times and credit value dates for international payments?
- For which countries must the beneficiary address details be completed for international payments?
- What does this error message mean?‘The Bank Identification Code is not valid for this country. Please change the payment type / destination if you wish to proceed.’
- How do I make EUR payments SEPA-compliant?
- Why have I been charged to receive an international payment?
- Why can't I see the country I'm looking for in the list of destination countries when making an international payment?
- What should I do if I can’t fit the full beneficiary name in when making an international payment?
- How do I make an international payment?