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How do I cancel a payment?


To cancel a payment on Bankline you'll need to have the appropriate 'Maintain' privilege assigned to you.

If you don't have this privilege, please speak to your Bankline administrator. 

If you do have the necessary privilege you can cancel a payment by following the steps below:

  1. Locate the payment in your 'Payment summary' or search for the payment.
  2. If you're viewing the payment in a list you can tick the box to the left of the payment(s) to select, (this can be useful if you want to cancel multiple payments). Or you can select the payment reference to display the full details for that payment.
  3. When viewing either the list of payments or the full payment details you should see a 'Cancel' option at the bottom of the list or page. 
  4. Once you've selected to cancel the payment, follow the subsequent pages to complete. You may need to use your Smartcard and reader to authorise the cancellation of the payment. 

Top Tip - If the payment is awaiting second authorisation you'll need to clear the authorisation by selecting 'Clear authorisation' before you are able to cancel the payment.

Please note once a payment has begun processing it's not possible to cancel it via Bankline.


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