Most commonly asked questions
- What are the different master roles?
- How do I manage the 'Automated PIN/Password reset' administration setting?
- What's an activation code?
- Under 'Payment preferences' in 'Customer details' what does ‘Destination countries – all’ mean?
- What's ‘Dual administration’?
- How often do I need to change my PIN/password?
- How do I authorise actions using my Smartcard and card reader?
- How do I view the details of an account?
- Where do I send my third party mandate form?
- What do the different user statuses mean?