Most commonly asked questions
- What are the different master roles?
- How often do I need to change my PIN/password?
- What's ‘Dual administration’?
- Payment limits and how to use them
- How do I authorise actions using my Smartcard and card reader?
- What's an activation code?
- Under 'Payment preferences' in 'Customer details' what does ‘Destination countries – all’ mean?
- What's 'Dual authorisation' and how do I set or change it?
- How do I view the details of an account?
- What do the different user statuses mean?