Most commonly asked questions
- What is ‘Today’s ledger balance’?
- What are the different transaction codes on my statement?
- How do I find my BIC/SWIFT code?
- How do I find my IBAN?
- What are the faster payment reject and reason codes?
- Why has a crediting cheque been returned unpaid from my account?
- How far back do my statements go and how can I view them?
- Where can I find my archive?
- How do I print a statement?
- A BACS / Faster payment has credited my account today, is this cleared funds and can it be recalled?