Most commonly asked questions
- How do I find the BIC/SWIFT and IBAN code for my account?
- What are the different transaction codes on my statement?
- What are the 'faster payment reject and return reason codes'?
- How do I download or print a statement?
- Why has a crediting cheque been returned unpaid from my account?
- How far back do my statements go and how can I view them?
- How do I see an account statement?
- What information should I provide to receive a payment from outside the UK?
- A BACS / Faster payment has credited my account today, is this cleared funds and can it be recalled?
- Where can I find my archive?