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Q:

How can I report a fraud or raise a Bankline security concern?

A:

If you're concerned about your Bankline security or think fraudulent activity has taken place, please call our business security team as soon as possible.

You can contact them on: 0800 161 5157

Relay UK: 18001 0800 161 5157

Lines are open 7am to 8pm Monday to Friday, including public holidays.

WARNING – If you receive a phone call from someone claiming to be the bank and you think it's fraudulent, don't call our security team using the same telephone that received the suspicious call. The suspicious caller may try to keep the line open by not hanging up their phone after you've put your own receiver down ('it takes two to disconnect').

If you use the same telephone, there's is a risk that you may be reconnected to the suspicious caller, rather than the Security Helpline.

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