Your selected question

Q:

I'm being asked to change my PIN and password and authorise this with a Smartcard security code. Should I do it?

A:

No – we'll never ask you to use a Smartcard to change your PIN and password. 

If this happens your computer may be infected with a virus.  You should end the Bankline session immediately and contact the Bankline Security helpline for assistance.

For contact details and opening times see How can I contact the Bankline Security helpline?

Visit the Bankline security centre to learn more about staying safe online.

 

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