Most commonly asked questions
- What if I receive an email that claims to be from the bank and tells me to disclose, confirm or update my Bankline login details?
- What should I do if I don't recognise a payment that's been made in Bankline?
- Can I customise Bankline to reduce the risk of fraudulent transactions?
- There's a warning that the template or bulk list used to create a payment has been amended. What should I do?
- I'm being asked to change my PIN and password and authorise this with a Smartcard security code. Should I do it?
- Is it acceptable to allow different employees to share an individual Bankline user ID?
- A number of unusual screens have appeared in Bankline and the system is running much slower than usual. What should I do?
- What can I do to protect my computer from viruses and malicious software?
- Why do I need to update my web browser?
- How do I enable JavaScript?