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Q:

The Bulk list/Template update status indicates that an update is required, but there is another change unchecked, what does this mean?

A:

The other unchecked change could be an amendment that is unrelated to account switching. 

If this is for a bulk list, then it could be that the account details for another beneficiary within that list have been updated and need to be checked.

We recommend you check all the outstanding changes and refer back to the Redirected Payments screen to see what the updated status is.

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