Most commonly asked questions
- Why don’t my CHAPS and International payments get redirected?
- How do I update beneficiary details following a payment redirection?
- What does the Bulk list/Template update status refer to?
- How do I export payment redirection information?
- I have a bulk list/template beneficiary with a switched account where I have already created another "future dated" payment. Will changing the account details within the bulk list/template change the future dated payment already keyed?
- When should I update the beneficiary details after being advised of a redirected payment?
- Where can I find out more information about the Current Account Switch Service?
- What is the ‘Bulk list ben id’?
- The Bulk list/Template update status indicates that an update is required, but there is another change unchecked, what does this mean?
- I have received a payment redirection broadcast message, but when I view the redirected payments screen, no new payments are displayed