Most commonly asked questions
- What are the different payment statuses?
- Why has my payment expired?
- How do I find a remittance advice?
- How do I find out why my payment expired or was rejected?
- What are payment advices?
- How do I progress an incomplete payment?
- How do I clear an authorisation?
- What does a Payment summary view show?
- How do I continue with a payment where I've clicked 'Save for later'?
- Why can’t I export payment advices or payment records?