Most commonly asked questions
- What are the different payment statuses?
- A payment was showing as processing but is now showing as expired, has the payment been made?
- What are payment advices?
- How do I progress an incomplete payment?
- What does ‘Date payment to leave account’ mean?
- How do I clear an authorisation?
- Why can’t I export payment advices or payment records?
- What does a Payment summary view show?
- I have the privilege to view payment summaries, but I can’t see the Authorisation summary. Why not?
- What does the Payment summary show?