Most commonly asked questions
- What are the different payment statuses?
- Why has my payment expired?
- How do I find out why my payment expired or was rejected?
- Why are my CHAPS payments still in processing?
- How do I clear an authorisation?
- How do I find a remittance advice?
- What are payment advices?
- How do I progress an incomplete payment?
- How are export files formatted?
- How do I grant access to the payment summary screens?