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Q:

How do I order a Smartcard and/or reader?

A:

To order a new smartcard or card reader you'll need to be a Bankline administrator. If you're not, then please ask your Bankline administrator to do this for you.

If you're not sure who your administrator is, see How do I identify my Bankline administrator? for guidance.

Some points to consider before ordering:

  • When ordering a replacement smartcard, the current card will be cancelled immediately. If you need to continue to make payments and changes, you'll need to check you have another user with an active smartcard available in your business. If you have dual authoirsation enabled, you'll need to have two users with active smartcards.  (You can only have one active smartcard per user profile and can’t order spare cards.)

  • You can choose to have the new items sent either to the registered business address or the address of the administrator who's ordering them. If ordering a smartcard, the PIN will be sent directly to the user's address. Please make sure that the business, administrator and user's addresses are up to date before ordering.

If you're an administrator, you can follow these steps to order a smartcard and/or reader:

  1. Select 'Administration' from the left hand menu, from the sub menu select 'Manage users' and then the name of the user who needs a new smartcard or reader
  2. Scroll down the page and under their details select 'Edit roles/smartcard'
  3. You can then select 'Order Replacement Smartcard' or 'Request New Smartcard Reader'
  4. If the user requires a new Smartcard and reader, select 'Order Replacement Smartcard' and on the next page you can tick 'New Smartcard Reader' to order both
  5. If you have dual administration active this may need to be approved by another user
  6. To check the status of the order, please view the User details and select Edit roles/Smartcard. The average delivery time is five working days.
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