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Q:

Why can't I see the country I'm looking for in the list of destination countries when making an international payment?

A:

The list of destination countries for your organisation's Bankline profile is controlled by your local Bankline administrator. You'll need to ask them to make any amendments.

  1. In the 'Administration' section, select 'Customer details' (this is the first option and may already be highlighted). 

  2. Select 'Payment preferences', this is the header of the middle box on the screen. 

  3. Under the 'Destination countries' heading, select 'View or amend destination countries'.

  4. Select the countries you want to allow users to send payments to and deselect those you want to restrict.

  5. Scroll down to the bottom of the page and select 'Continue'.

  6. You'll then be returned to 'Payment preferences', scroll down and select 'Confirm'. 

  7. Review your amendments and select 'Update'. 

  8. The change will then need to be approved using your Smartcard and card reader, select 'authenticating the action with your Smartcard'.

  9. Tick the 'Change payment preferences' and then 'Authorise selected' follow the onscreen steps using your Smartcard and reader. Once authorised the country will appear in your drop down list when making an international payment.  

  10. If you don't have your Smartcard with you you can complete the authorisation at another time by selecting 'Smartcard authorisation' from the 'Administration' menu. 

If your organisation is using Dual Authorisation, a second authoriser will need to approve your changes.

To make it easier to view amendments to countries on the list (either selected or deselected). All countries awaiting authorisation will be highlighted by a #.

For security we advise that you only add countries that you need to make payments to, if you need to make a one off payment you can add the country and then remove it.

Where you're making changes to destination countries, we strongly advise that you don't make any other changes at the same time.

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