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Q:

Can I amend errors on an imported payment file?

A:

If your administrator has set your preferences to ‘Allow file amendment/partial file amendment’, you will be able to amend your imported payment by selecting the relevant payment, then selecting Edit payment details.

If your administrator has set your preferences to ‘Allow file amendment/partial file and cancel any payments in error (no amendments allowed)’, the imported payment(s) with errors will be cancelled and you will have to enter them separately. Imported payments without any errors are processed normally.

If your administrator has set your preferences to ‘All payments cancelled (the whole file is cancelled) if an error(s) detected’ you will not be able to import files that contain any errors.

To change these preferences, contact your administrator.

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