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How do I cancel a Direct Debit?

  1. In the 'Payments' menu, go to 'Direct Debits'.
  2. Under 'Domestic Direct Debits', select 'List accounts'.
  3. Select the account the direct debit leaves from.
  4. Find and select the direct debit you want to cancel.
  5. Select 'Cancel Direct Debit'.
  6. You'll then need to approve this with your Smartcard.

Handy tip: you can only cancel active direct debits. 

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