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Q:

How do I make a CHAPS payment?

A:

Step 1 - Select payment type

Select Payments from the left-hand menu. This opens the Make payments screen. In the Domestic payments section, select ‘CHAPS’.

Step 2 - Enter payment details

Debit account
The sort code and account number of your default account are shown automatically. To change this to another registered account (or to set the default), click on the magnifying glass and select the account you want to use.

Payment date
This defaults to the earliest possible date the payment can be made. To specify a later date (up to 180 days in advance), click the calendar.

Payment amount
Enter the amount in figures, with decimal point, but no currency symbol, for example, 527.99.

If your payment is up to £100,000 you may wish to use the Standard Payment option to send a Faster Payment instead.

Your reference
Enter any reference you want to show on your statement to identify the payment, for example, invoice number.

Step 3 - Enter beneficiary details

Beneficiary name
Enter the name of the beneficiary you want to pay.

Account details
Enter the beneficiary’s sort code and account number. If you need to look up the sort code, click on the magnifying glass.

Beneficiary reference
Enter any reference you wish to use to identify the payment, for example, invoice number.

Failure to enter a beneficiary reference may make it difficult for the beneficiary to identify who is making the payment.

Step 4 - Check and confirm payment

Select Make payment at the bottom of the screen. Check all payment details are correct. If not, you can edit them at this point. Select Confirm payment.

The payment is now awaiting authorisation, which is the final stage of making a payment.

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