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Q:

I have received a broadcast message regarding a payment that has been redirected, what does this mean?

A:

This means a recent payment made from one of your accounts has been redirected as the beneficiary has moved their account to a new bank via the Current Account Switch Service.

Please ensure that you use the new account details on any future payments to this beneficiary. The broadcast message will provide you with additional guidance.

You can find out more abut the Current Account Switch Service by visiting http://www.paymentscouncil.org.uk/switch_service/

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