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Q:

How do I use my Smartcard and reader?

A:

Whenever Smartcard authorisation is required, you'll be presented with either a challenge code or a QR code.

If you see a challenge code on your approval screen

For original Smartcard reader:

  1. Put your Smartcard in to the card reader with the chip first and facing you, then turn the reader on 
  2. Press sign when prompted 
  3. Enter the challenge code from Bankline in to the card reader 
  4. Enter your PIN in to the card reader 
  5. The card reader will then generate a response code 
  6. You’ll then need to enter this code in to Bankline to approve

For new QR Smartcard reader:

  1. Insert your card into the reader (with the chip down and facing you) to switch it on 
  2. It will default to the camera view, ignore that and press the ‘Menu’ button followed by the number 1 
  3. You should see a ‘challenge code’ on Bankline, enter this into your reader and press the green ‘OK’ button 
  4. Enter your Smartcard PIN and press ‘OK’ 
  5. This will return a code on your reader. Enter this into the box on your Bankline screen (without spaces) 

If you see a QR code on your approval screen

Using your new QR Smartcard reader:

  1. Insert your card into the reader (with the chip down and facing you) to switch it on 
  2. It will default to the camera view, scan the QR code on your screen using the reader. If you're having trouble scanning the QR code, see our troubleshooting tips
  3. Once scanned, your reader will ask you to confirm what you're approving. Once you're happy the details are correct, click 'OK' on your reader 
  4. You'll now be asked to enter your Smartcard PIN, enter this and press 'OK' 
  5. Your reader will give you a 10 digit code, enter this into the boxes on your Bankline approval screen
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