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How do I use my smartcard and reader?


Whenever smartcard authorisation is needed, Bankline will prompt you.

  1. Bankline will ask for smartcard verification and offer a challenge code.
  2. Insert the smartcard into the reader.
  3. Turn on the reader.
  4. Press ‘Sign' when prompted
  5. Enter the 9 digit challenge code from Bankline into the reader.
  6. Enter your Personal Identification Number (PIN) into the reader.
  7. The smartcard reader generates a 10 digit response code.
  8. Enter the response code into Bankline.



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