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Q:

When and how will I receive my Smartcard and card reader?

A:

You should receive your Smartcard and reader at either the address listed in 'Customer details' or at a Bankline administrator's address, within five working days. 

We'll send your PIN separately to your address, and this should arrive within five working days of ordering.

If you're not in the UK, we'll send your Smartcard, reader and PIN by airmail. It might take slightly longer to arrive. 

 

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