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Q:

When and how will I receive my smartcard and card reader?

A:

You should receive your smartcard and reader, at the address listed in Customer details, within five working days of ordering. We'll send your PIN separately, to the User address, and this should arrive within five working days of ordering.

If you're not in the UK, we'll send your smartcard, reader and PIN by airmail. Airmail takes about three days (from the day of posting) to western Europe, four days to eastern Europe and five days for the rest of the world.

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