Most commonly asked questions
- What extra information do I need to include in payments to the United Arab Emirates?
- How do I reclaim funds from a direct debit taken in error?
- How do I order a Smartcard and/or reader?
- How do I make an international payment?
- What’s the difference between a bulk list and a bulk payment?
- How much does a CHAPS payment cost?
- Why is it important to provide a Beneficiary Reference when making a payment?
- Can I set up or amend Direct Debits?
- How do I authorise or approve a payment or transfer?
- What are the Terms & Conditions and Purpose of Payment Codes for international payments sent in the Chinese Renminbi (CNY) currency?