Most commonly asked questions
- How are standard domestic payments routed?
- How do I make EUR payments SEPA-compliant?
- How do I use my Smartcard and reader?
- How do I cancel a Direct Debit?
- What is the cut-off time for CHAPS?
- Why have I been charged to receive an international payment?
- How much does a CHAPS payment cost?
- Can I set up or amend Direct Debits?
- What is the Faster Payment Service limit?
- Why can't I see the country I'm looking for in the list of destination countries when making an international payment?