Most commonly asked questions
- Can I cancel a payment that’s awaiting release?
- What is the cut-off time for CHAPS?
- How do I make an international payment?
- Why is it important to provide a Beneficiary Reference when making a payment?
- What do the different payment authorisation statuses mean?
- Can I set up or amend Direct Debits?
- What are the Terms & Conditions and Purpose of Payment Codes for international payments sent in the Chinese Renminbi (CNY) currency?
- What is a beneficiary reference / default beneficiary reference and how do I edit it?
- What is a Faster Payment?
- How much does a CHAPS payment cost?