Most commonly asked questions
- Why can't I see the country I'm looking for in the list of destination countries when making an international payment?
- How do I cancel a standing order?
- What is a credit account narrative?
- Why is it important to provide a Beneficiary Reference when making a payment?
- What is a beneficiary reference / default beneficiary reference and how do I edit it?
- How do I cancel a Direct Debit?
- How do I make an international payment?
- How much does a CHAPS payment cost?
- How do I authorise with my Smartcard and QR reader?
- What is the cut-off time for CHAPS?