Most commonly asked questions
- What is a beneficiary reference / default beneficiary reference and how do I edit it?
- What is the cut-off time for CHAPS?
- How do I make an international payment?
- What extra information do I need to include in payments to the United Arab Emirates?
- How do I cancel a standing order?
- How much does a CHAPS payment cost?
- What’s the difference between a bulk list and a bulk payment?
- Why is it important to provide a Beneficiary Reference when making a payment?
- How do I authorise or approve a payment or transfer?
- Can I set up or amend Direct Debits?