Most commonly asked questions
- Why is it important to provide a Beneficiary Reference when making a payment?
- Why can't I see the country I'm looking for in the list of destination countries when making an international payment?
- How do I order a Smartcard and/or reader?
- What’s the difference between a bulk list and a bulk payment?
- How do I use my Smartcard and reader?
- How do I make an international payment?
- What is a Faster Payment?
- What's an Inter Account Transfer (IAT)?
- How do I authorise or approve a payment or transfer?
- What is a credit account narrative?