Most commonly asked questions
- How do I order a Smartcard and/or reader?
- How do I make an international payment?
- Why is it important to provide a Beneficiary Reference when making a payment?
- Can I set up or amend Direct Debits?
- What are the Terms & Conditions and Purpose of Payment Codes for international payments sent in the Chinese Renminbi (CNY) currency?
- What file formats does Bankline support and what type of payments can I make?
- How much does a CHAPS payment cost?
- What do the different payment authorisation statuses mean?
- I want to create an international payment template, but the country I want to use isn't in my dropdown list of destinations, why is this?
- What is a beneficiary reference / default beneficiary reference and how do I edit it?