Most commonly asked questions
- How do I authorise with my smartcard and QR reader?
- What's a SEPA payment?
- For which countries must the beneficiary address details be completed for international payments?
- What is a Faster Payment?
- What are the cut-off times and credit value dates for international payments?
- How do I cancel a payment I've made in Bankline?
- How do I make EUR payments SEPA-compliant?
- What does this error message mean?‘The Bank Identification Code is not valid for this country. Please change the payment type / destination if you wish to proceed.’
- What is a beneficiary reference / default beneficiary reference and how do I edit it?
- How do I use my Smartcard and reader?