Most commonly asked questions
- What extra information do I need to include in payments to the United Arab Emirates?
- How do I use my Smartcard and reader?
- What is a beneficiary reference / default beneficiary reference and how do I edit it?
- What is a Faster Payment?
- For which countries must the beneficiary address details be completed for international payments?
- How do I make EUR payments SEPA-compliant?
- What are the cut-off times and credit value dates for international payments?
- How do I reclaim funds from a direct debit taken in error?
- How do I cancel a payment I've made in Bankline?
- What are the cut off times for standard domestic payments?