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Q:

How do I submit a SEPA Direct Debit file?

A:

Ensure that you have added the necessary roles and Creditor IDs to the user before attempting to submit a file.

Depending on your privilege setup, the process of submitting and authorising a file can be completed by:

One user:-

  • Dual file authorisation is set to No, all files need to be authorised by only one user
  • User has submit and authorise privilege

Two users - variant 1:- 

  • Dual file authorisation is set to No, all files need to be authorised by only one user
  • User one has submit privilege
  • User two has authorise privilege

Two users - variant 2:- 

  • Dual file authorisation is set to Yes, all files need to be authorised by two users
  • User one has submit privilege and authorise privilege
  • User two has authorise privilege

Three users:-

  • Dual file authorisation is set to Yes, all files need to be authorised by two users.
  • User one has submit privilege
  • User two has authorise privilege
  • User three has authorise privilege

Files can be given any name but must end in extension .xml

  1. In the SEPA DD Origination section on the left hand menu, click Submit file.
    The Submit file screen is displayed.
  2. Click Browse to find the location of your file.
  3. Click on the file then click Open.
    The file location and name section is populated with details of your file. The submission type is defaulted to ‘Live’.
  4. If you want to submit a ‘Test’ file, click the relevant radio button.
  5. Click Upload file.
    Your file should not exceed 20Mb or have more than 9000 collections in the file.
    The File details for submission screen is displayed.
  6. Click Submit file.


The smartcard authorisation screen is displayed. You need to authorise your action using your smartcard and reader.

Smartcard Authorisation

The File submitted screen displays the status of the file including details of who submitted and authorised the file.

If the user has both submit and authorise privilege, and dual file authorisation is off, the status will be File submitted – awaiting validation.

If the user has submit only and dual file authorisation is off the status will be File submitted – awaiting authorisation.

If the user has both submit and authorise privilege and dual file authorisation is on the status will be File submitted – awaiting 2nd authorisation.

Select Print/Save as to produce the File Arrival report in PDF format.

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