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Q:

How do I activate dual file authorisation for SEPA Direct Debit Origination?

A:

When you are initially setup with the SEPA Direct Debit Origination service, dual file authorisation is set to "Yes". If you want to change this setting:

  1. Select Administration from the left hand menu.
  2. Select Payment preferences.
  3. Tick the relevant option - Yes if two authorisers are required, No if only one authoriser is required.
  4. Click Confirm.
  5. Click Update to proceed with the change.

If you have dual administration switched on, this change may need to be authorised by another administrator.

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