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Q:

How do I reset my PIN/password?

A:

If you've lost or forgotten your Bankline password or PIN, you can request a reset. The process resets both your PIN and your password.

On the Bankline screen, where you enter your PIN and password, you should see a blue ‘Forgotten PIN/Password’ link. Follow this link and enter the email address that's registered on your Bankline profile. 

We'll validate your request and email you a new activation code within 30 minutes. Remember to check your junk folder, just in case. 

You can then reset your details. 

  • Password – 6-20 characters with at least one number and one letter but no special characters.
  • PIN – four digits. Don't use ascending or descending number sequences or have the same number more than twice in a row.
  • Activation code – a 10-digit code entered in two five-digit boxes.

If you can't see the link, or you can't click on it, contact your Bankline administrator. They can send you an activation code. They also have the option to turn on the automated PIN/password reset, so you can reset it yourself in future.

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