Your selected question

Q:

I'm locked out of Bankline, how do I reset my PIN and password?

A:

If you’ve locked your account but you still know your PIN and password, your administrator can reinstate your access. Once they've done this, you'll be able to carry on using the same PIN and password.

If you've forgotten your Bankline PIN or password, you'll need to request a reset with us by following the steps below:

  1. On the log in page, where you enter your PIN and password, click the ‘request an activation code’ link.*
  2. Enter your email address (the one that your adminstrator set you up with on Bankline)**
  3. Wait 30 minutes to receive your activation code, remember to check your spam folder in case its landed in there.
  4. Log in again using your Customer ID, User ID and activation code. You'll then be asked to create a new PIN and password

*If you can't see the link, or you can't click on it, contact your Bankline administrator. They can send you an activation code. They also have the option to turn on the automated PIN/password reset, so you can reset it yourself in future.

** If your email address isn't recognised, you'll need your administrator to check and update this. I'm trying to request an activation code but it won't accept my email address, what should I do?

Tips for once you have your activation code

  • Passwords must be 6-20 characters with at least one number and one letter, but no special characters. They aren't case sensitive
  • PINs must be four digits. You can't use ascending or descending number sequences or have the same number more than twice in a row
  • Your activation code is made up of 10 digits. You'll enter the first five digits in one box and the second in another

If you're unsure who your Bankline administrator is, see How do I identify my Bankline administrator?

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