Your selected question

Q:

How do I use my activation code to log in?

A:

After receiving an activation code, please follow these steps:

  1. Go to www.rbs.co.uk/bankline and click the 'Log in' button
  2. Enter your Customer ID and User ID and press 'Continue'

  3. You'll now be prompted to enter your 10-digit activation code.* Enter the first five digits in the first box and the last five digits in the second. Then click 'Continue'

  4. Enter and confirm a new PIN and Password, then select 'Confirm'

That's it. Just be sure to remember your PIN and password, but don't write them down or share them with anyone. 

*If you're not prompted to enter your activation code here, you may have entered your Customer and User ID incorrectly, or you may not have logged in to Bankline using the link in step 1. 

How to get an activation code

Did this article answer your question?