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Q:

What if I've entered my Smartcard PIN incorrectly three times in a row?

A:

If you've entered your Smartcard PIN incorrectly three times your Smartcard will be locked and you'll need to order a new one. 

Your Bankline administrator(s) will be able to order a new Smartcard for you.Your replacement card and PIN will arrive within 5 to 7 days of ordering.

If you're an administrator you can order for other users and yourself:

  1. From 'Administration' select 'Manage Users'.

  2. Select the relevant User ID.

  3. Choose 'Edit roles/Smartcard' then 'Order replacement Smartcard'.

  4. Hit 'Continue' then 'Confirm'.

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