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How do I reset my PIN and password?


If your organisation has enabled the Automated PIN/password reset function, you can select the ‘request an activation code’ link at the bottom of the Bankline login screen where you enter your PIN and password details.

You'll be asked to enter your existing Bankline user email address. We'll then validate your request and if successful, you'll receive a new activation code within 30 minutes. If you don't see it within 30 minutes, check your spam and junk mail boxes.

If the automated PIN/password reset isn't enabled, you can either wait for an administrator or contact the Bankline helpdesk.

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