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Q:

What do the different user statuses mean?

A:

Activation Code issued – a new code has been ordered and sent to the user. It's valid for 21 days and the user can't access the system until the new code is received.

Activation Code locked – the user has incorrectly entered their code on three consecutive occasions, or they've haven't used it for 21 days. If the user simply entered the code incorrectly, an administrator can unlock it. But if the user has lost or forgotten the code, the administrator will need to order a new one.

Active – the user can access the system.

Disabled – the user has incorrectly entered their PIN or password on three consecutive occasions. If the user knows the PIN and password.  An administrator can re-instate the user by selecting the User ID then selecting ‘Re-instate user'. But if the user has lost or forgotten the PIN or password, the administrator will need to order a new activation code. Users can request their own activation code using the 'Forgotten PIN/password' link on the second login screen.

Suspended – the user has been prevented from accessing the system. An administrator can re-instate the user by selecting the User ID, then ‘Re-instate’ user. Don't order an activation code for a suspended user until they've been re-instated as this could prevent the process from working correctly, in which case a new user would have to be created. 

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