Most commonly asked questions
- How do I update my contact details?
- How do I create a new user and apply roles to them?
- My user has got their login details wrong and is now locked out of Bankline, how do I re-activate them?
- What's a 'User ID'?
- How do I get a replacement card reader or Smartcard?
- How do I re-instate a user who entered their PIN or password incorrectly?
- How do I view, edit, delete or suspend users?
- How often do I need to change my PIN/password?
- What's an activation code?
- What do the different user statuses mean?