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Q:

What should I do if I've forgotten or locked the PIN for my smartcard?

A:

If your smartcard card has been locked, you'll see the message 'PIN locked' on your card reader. Once locked, you'll need a new smartcard. If you've forgotten the PIN for your smartcard, you'll also need to request a new one.

Your Bankline administrator(s) will be able to order a new smartcard for you. Your replacement card and PIN will arrive within 5 to 7 days of ordering.

If you're an administrator ordering a smartcard for another user, follow the link below for instructions on how to do this:

Help ordering a smartcard for another user on your profile

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