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What should I do if I've locked the PIN on my smartcard?


If your smartcard card has been locked, you'll see the message 'PIN locked' on your card reader. Once locked, you'll need a new smartcard. Your Bankline administrator(s) will be able to order a new smartcard for you.Your replacement card and PIN will arrive within 5 to 7 days of ordering.

If you're an administrator ordering a smartcard for another user, follow the link below for instructions on how to do this:

Help ordering a smartcard for another user on your profile

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