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Q:

How do I change my address?

A:

To change your address details in Bankline you'll need administration privileges. 

If you're an administrator:

  1. Select 'Administration' from the left-hand menu and choose the first option, 'Customer details'.

  2. Select the title of the first box, 'Customer details'.

  3. Make the changes then hit 'Confirm'. You'll need to approve this with your Smartcard and card reader.

Changing your address in Bankline won't change the address we send your statements and chequebooks to. To update this, contact your Relationship Manager or the customer service team.

This process changes the address of your organisation, but it won't change the addresses of your Bankline users. To do this go to 'Manage users' the select the User ID in question and follow the onscreen instructions.

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