Most commonly asked questions
- How do I manage the 'Automated PIN/Password reset' administration setting?
- What's ‘Dual administration’?
- What's an activation code?
- What's a 'User ID'?
- How do I view the details of an account?
- Where do I send my third party mandate form?
- What can I do in 'Manage accounts'?
- How do I authorise actions using my Smartcard and card reader?
- What do the different user statuses mean?
- What's the 'Dual authorisation threshold' and how do I set or change it?