Most commonly asked questions
- What are the different master roles?
- How do I re-instate a user who entered their PIN or password incorrectly?
- How do I authorise actions using my Smartcard and card reader?
- How do I view the details of an account?
- How do I manage the 'Automated PIN/Password reset' administration setting?
- What's an activation code?
- How often do I need to change my PIN/password?
- What's the 'Dual authorisation threshold' and how do I set or change it?
- What's 'Authorise change'?
- What do the different user statuses mean?