Most commonly asked questions
- How do I view, edit, delete or suspend users?
- What's 'Dual authorisation' and how do I set or change it?
- How often do I need to change my PIN/password?
- How do I get my activation code?
- What are roles?
- What's an activation code?
- How do I authorise actions using my Smartcard and card reader?
- Where do I send my third party mandate form?
- How do I view the details of an account?
- What's ‘Dual administration’?