Most commonly asked questions
- What's 'Dual authorisation' and how do I set or change it?
- How do I manage the 'Automated PIN/Password reset' administration setting?
- How often do I need to change my PIN/password?
- How do I re-instate a user who entered their PIN or password incorrectly?
- How do I view, edit, delete or suspend users?
- Why does Bankline time out after 10 minutes?
- How do I authorise actions using my Smartcard and card reader?
- How do I assign an account to a customer role?
- How do I view the details of an account?
- Where do I send my third party mandate form?