Most commonly asked questions
- How do I reset my PIN and password?
- What's a third-party account?
- How do I register a third-party account?
- How do I get a replacement card reader or Smartcard?
- What if I've entered my Smartcard PIN incorrectly three times in a row?
- How do I change my Smartcard PIN?
- How do I view, edit, delete or suspend users?
- How do I re-instate a user who entered their PIN or password incorrectly?
- What's a 'User ID'?
- Payment limits and how to use them