Most commonly asked questions
- What should I do if I've forgotten or locked the PIN for my smartcard?
- How do I identify my Bankline administrator?
- How do I get my activation code?
- Can I change the details on an account?
- How do I order a smartcard QR reader?
- How do I close an account?
- What's a third-party account?
- How do I add a country to the list of destination countries that international payments can be made to?
- How do I reinstate a user who is locked out but still knows their PIN and password?
- What is the ‘Maximum payment amount’?