Most commonly asked questions
- How do I add a country to the list of destination countries that international payments can be made to?
- What's a third-party account?
- My user has got their login details wrong and is now locked out of Bankline, how do I re-activate them?
- How do I get a replacement card reader or Smartcard?
- How do I register a third-party account?
- How do I reset my PIN and password?
- What should I do if I've locked the PIN on my Smartcard?
- How do I get my activation code?
- How do I change my Smartcard PIN?
- How do I manage the 'Automated PIN/Password reset' administration setting?