Most commonly asked questions
- How do I reset my PIN and password?
- My user has got their login details wrong and is now locked out of Bankline, how do I re-activate them?
- What's a 'User ID'?
- What should I do if I've locked the PIN on my Smartcard?
- How do I get a replacement card reader or Smartcard?
- How do I register a third-party account?
- How do I change my Smartcard PIN?
- What are the different master roles?
- How do I re-instate a user who entered their PIN or password incorrectly?
- How often do I need to change my PIN/password?