Most commonly asked questions
- What's a third-party account?
- How do I register a third-party account?
- How do I identify my Bankline administrator?
- How do I get a replacement card reader or Smartcard?
- Why can't I see the country I'm looking for in the list of destination countries when making an international payment?
- What if I've entered my Smartcard PIN incorrectly three times in a row?
- How do I reset my PIN and password?
- How do I change my Smartcard PIN?
- How do I view, edit, delete or suspend users?
- What's ‘Dual administration’?