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Q:

How do I retrieve an old statement that isn’t shown on the screen?

A:

You can access statements up to 15 months old by entering the date into the ‘View historic balances' box. When searching on a range of dates, the ‘from' date must not be more than 30 days before the ‘to' date (you can only search in blocks of 30 days or less).

If you require statements older than 15 months and you have not saved this information for your own records then please contact your customer service team.

How can I contact my customer service team?

To make it easier to access this information in the future you can print or export account information from Bankline and store this locally, creating your own account information archive.

If you need help with how to print or export from Bankline please see the articles below.

How do I print a statement?

How do I export my account information?

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