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Q:

What does the error message ‘Account information is only available for 15 months - use your archive to obtain this information’ mean?

A:

If you’re getting the error message ‘Account information is only available for 15 months - use your archive to obtain this information’ this will be because you’ve tried to access information older than this.

Within Bankline you can only access account information for up to 15 months, if you need information older than this and your business hasn’t saved this information for its own records, you’ll need to contact your customer service team who can order archived copy statements or transaction reports.

How can I contact my customer service team?

To make it easier to access this information in the future you can print or export account information from Bankline and store this locally, creating your own account information archive.

If you need help with how to print or export from Bankline please see the articles below.

How do I print a statement?

How do I export my account information?

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