Most commonly asked questions
- I received a Faster Payment yesterday - why does it appear as if it was received today?
- Why are there two versions of the Swift MT940 and MT942 export formats in the drop down list and which one should I use?
- How do I view a balance summary for all of my accounts?
- I can’t see one of my accounts on Bankline, what should I do?
- What is a Supplementary list?
- Why is a stopped cheque showing as being paid on my account?
- What transaction types are visible on the Bankline statement after 18:30 on a business day?
- Where can I see the interest rates on my savings accounts?
- How do I view and print a payment advice in Bankline?
- How do I order a certificate of interest?