Most commonly asked questions
- How do I view a balance summary for all of my accounts?
- Why is a stopped cheque showing as being paid on my account?
- When a payment is due to come in on a Monday why does the balance no longer show as increased on the Saturday?
- What is a Supplementary list?
- How do I check if an expected payment has been received?
- I received a Faster Payment yesterday - why does it appear as if it was received today?
- How can I view my future value payment advice?
- Why are some Bankline statement entries displayed with the next business day’s date?
- How do I order a certificate of interest?
- Why does the closing balance not include transactions with today’s or next business day’s date?