Most commonly asked questions
- A BACS / Faster payment has credited my account today, is this cleared funds and can it be recalled?
- How do I see an account statement?
- What is a certificate of interest?
- How do I retrieve an old statement that isn’t shown on the screen?
- What does the error message ‘Account information is only available for 15 months - use your archive to obtain this information’ mean?
- How do I view a payment advice?
- I can’t see one of my accounts on Bankline, what should I do?
- Why are there two versions of the Swift MT940 and MT942 export formats in the drop down list and which one should I use?
- What is a Supplementary list?
- How can I see more information about a transaction?