Most commonly asked questions
- A BACS / Faster payment has credited my account today, is this cleared funds and can it be recalled?
- What information should I provide to receive a payment from outside the UK?
- What is a certificate of interest?
- How do I view my statement history beyond 15 months?
- How do I access statement information that I can't see in Bankline anymore?
- How can I see more information about a transaction?
- How do I view and print a payment advice in Bankline?
- How long does it take for a sterling cheque to clear in my account?
- Why are there two versions of the Swift MT940 and MT942 export formats in the drop down list and which one should I use?
- I can’t see one of my accounts on Bankline, what should I do?