Most commonly asked questions
- How do I authorise with my smartcard and QR reader?
- For which countries must the beneficiary address details be completed for international payments?
- How do I reinstate a user who is locked out but still knows their PIN and password?
- What's a SEPA payment?
- How do I order a chequebook in Bankline?
- What is the difference between Faster Payment and CHAPS?
- Where can I find my archive?
- How do I identify my Bankline administrator?
- How do I make a CHAPS payment?
- How do I reclaim funds from a direct debit taken in error?