Most commonly asked questions
- How far back do my statements go and how can I view them?
- What extra information do I need to include in payments to the United Arab Emirates?
- How do I update my contact details?
- What is a CHAPS payment?
- What are the cut-off times and credit value dates for international payments?
- What's a User ID?
- What is the difference between Faster Payment and CHAPS?
- How do I change my address?
- How do I recover funds for a payment sent in error?
- Can I cancel a payment that’s awaiting release?