Most commonly asked questions
- Why has a crediting cheque been returned unpaid from my account?
- What will the new Bankline screens look like with QR codes?
- What's a SEPA payment?
- What is a CHAPS payment?
- How do I recover funds for a payment sent in error?
- For which countries must the beneficiary address details be completed for international payments?
- What’s a Third Party Provider (TPP) and how does this relate to Open Banking?
- How do I order a chequebook in Bankline?
- What is the difference between Faster Payment and CHAPS?
- Why am I getting the message ‘Incorrect credentials’ when trying to log in?