Most commonly asked questions
- How do I make a CHAPS payment?
- Where do I go for help with a business account query?
- How far back do my statements go and how can I view them?
- Where can I find a guide on how to use my smartcard QR reader?
- What's a SEPA payment?
- What is the difference between Faster Payment and CHAPS?
- What's a User ID?
- What will the new Bankline screens look like with QR codes?
- How do I authorise with my smartcard and QR reader?
- How do I use my Smartcard and reader?