Most commonly asked questions
- Where do I go for help with a business account query?
- How far back do my statements go and how can I view them?
- How do I authorise with my smartcard and QR reader?
- What is the difference between Faster Payment and CHAPS?
- What's a SEPA payment?
- How do I order a QR smartcard reader to a home address, for users working from home?
- What's a User ID?
- What is a CHAPS payment?
- How do I structure a Bankline import file?
- How do I recover funds for a payment sent in error?