Most commonly asked questions
- How can I order cash & coin to collect in branch?
- How do I structure a Bankline import file?
- Can I cancel a payment that’s awaiting release?
- Why am I getting the message ‘Incorrect credentials’ when trying to log in?
- How far back do my statements go and how can I view them?
- What's a User ID?
- What’s a Third Party Provider (TPP)?
- What is a CHAPS payment?
- Routing rules for payments
- What is the difference between Faster Payment and CHAPS?