Most commonly asked questions
- How do I reclaim funds from a direct debit taken in error?
- What extra information do I need to include in payments to the United Arab Emirates?
- What is a Customer ID?
- How do I set up or amend a standing order?
- How far back do my statements go and how can I view them?
- How do I cancel a future dated payment?
- Build up your statement history
- How do I create a new user and apply roles to them?
- How do I order a replacement smartcard?
- Can I change the details on an account?