Most commonly asked questions
- How can I order cash & coin to collect in branch?
- How do I cancel a payment?
- How far back do my statements go and how can I view them?
- Why am I getting the message ‘Incorrect credentials’ when trying to log in?
- What is a CHAPS payment?
- What's a User ID?
- How do I reset my PIN/password?
- How do I structure a Bankline import file?
- How do I upgrade my web browser?
- What’s a Third Party Provider (TPP) and how does this relate to Open Banking?