Most commonly asked questions
- What’s a Third Party Provider (TPP)?
- How do I use my activation code to login?
- How do I update my personal details?
- Can I cancel a payment that’s awaiting release?
- What's a User ID?
- Routing rules for payments
- What is the difference between Faster Payment and CHAPS?
- What is a CHAPS payment?
- What are the cut-off times and credit value dates for international payments?
- Why am I getting the message ‘Incorrect credentials’ when trying to log in?