Most commonly asked questions
- What are the technical requirements needed to be able to access Bankline?
- What are the 'faster payment reject and return reason codes'?
- What's a Customer ID?
- What's a User ID?
- What are the cut-off and payment release times for standard domestic payments?
- How do I order a replacement smartcard QR reader?
- I'm having problems logging in and using Bankline, what should I do?
- How do I order a replacement smartcard?
- How do I cancel a payment I've made in Bankline?
- How do I upgrade my web browser?