Most commonly asked questions
- What are the 'faster payment reject and return reason codes'?
- What are the technical requirements needed to access Bankline?
- Why has a crediting cheque been returned unpaid from my account?
- How do I make a CHAPS payment?
- How do I order a replacement smartcard?
- Where do I go for help with a business account query?
- I'm having problems logging in and using Bankline, what should I do?
- What extra information do I need to include in payments to the United Arab Emirates?
- What is the difference between Faster Payment and CHAPS?
- How far back do my statements go and how can I view them?