Most commonly asked questions
- How can I contact my customer service team?
- I'm locked out of Bankline, how can I reset my access?
- How do I update my contact details?
- What are the faster payment reject and reason codes?
- How do I set up a new standing order on Bankline?
- What are the cut-off and payment release times for standard domestic payments?
- What's a SEPA payment?
- Why has a crediting cheque been returned unpaid from my account?
- For which countries must the beneficiary address details be completed for international payments?
- Why am I getting the message ‘Incorrect credentials’ when trying to log in?