Most commonly asked questions
- How can I contact my customer service team?
- What's a SEPA payment?
- For which countries must the beneficiary address details be completed for international payments?
- How do I find my IBAN?
- Routing rules for payments
- How can I order cash & coin to collect in branch?
- Why has a crediting cheque been returned unpaid from my account?
- How do I structure a Bankline import file?
- What are the cut-off and payment release times for standard domestic payments?
- What are the cut-off times and credit value dates for international payments?