Most commonly asked questions
- How do I order a QR smartcard reader to a home address, for users working from home?
- What will the new Bankline screens look like with QR codes?
- How do I order a replacement smartcard?
- How do I set up or amend a standing order?
- What does the symbol in the note column indicate?
- What is a Customer ID?
- What are the technical requirements needed to access Bankline?
- Where can I find a guide on how to use my smartcard QR reader?
- What are the 'faster payment reject and return reason codes'?
- What are the cut-off and payment release times for standard domestic payments?