Most commonly asked questions
- Why has a crediting cheque been returned unpaid from my account?
- What are the technical requirements needed to access Bankline?
- I'm having problems logging in and using Bankline, what should I do?
- Where do I go for help with a business account query?
- How do I register a new account in Bankline?
- How do I make a CHAPS payment?
- What extra information do I need to include in payments to the United Arab Emirates?
- How do I recover funds for a payment sent in error?
- How do I structure a Bankline import file?
- How do I order a replacement smartcard?