Most commonly asked questions
- How do I upgrade my web browser?
- What extra information do I need to include in payments to the United Arab Emirates?
- What's a SEPA payment?
- What are the cut-off and payment release times for standard domestic payments?
- Why has a crediting cheque been returned unpaid from my account?
- How can I order cash & coin to collect in branch?
- For which countries must the beneficiary address details be completed for international payments?
- How do I structure a Bankline import file?
- How far back do my statements go and how can I view them?
- How do I change my address?