Most commonly asked questions
- Updating users' contact numbers for home working and other security advice
- How do I cancel a payment?
- What are the cut-off and payment release times for standard domestic payments?
- How do I reset my log-in PIN or password?
- Bankline support during the coronavirus (Covid-19) outbreak
- How do I upgrade my web browser?
- Where do I go for help with a business account query?
- What's a Customer ID?
- How do I reinstate a suspended smartcard?
- Why has a crediting cheque been returned unpaid from my account?