Most commonly asked questions
- How do I order a smartcard for a user who's never had one before?
- I'm being asked to scan a QR code to log in, but I don't have a QR card reader. What should I do?
- How do I use my activation code to log in?
- What are the different transaction codes on my statement?
- How do I find the BIC/SWIFT and IBAN code for my account?
- Who do I contact for help with Bankline?
- How do I reset my Bankline log in PIN and password?
- What will the new Bankline screens look like with QR codes?
- How do I order a QR smartcard reader to a home address, for users working from home?
- How do I order a replacement smartcard QR reader?